PRIVACY IS IMPORTANT
We recognise that privacy of personal information is important to individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.
2. OBTAINING PERSONAL INFORMATION
Because of the nature of our business it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business.
If you have received any promotional material and do not wish to receive it then upon letting us know we will not send it to you.
3. SAFEKEEPING AND NEED-TO-KNOW HANDLING
As part of us keeping your personal information private, we only allow access on a need-to-know basis.
It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.
Your personal information.
We want you to know :
i) Your personal information is collected to enable us to –
. process your orders and/or
. inform you of special promotions, new release wines and events that maybe of interest to you
. improve our services
ii) You may update or remove your Personal Information at any time by contacting us on the details below.
iii) Only on a need to know basis will some of your Information be passed on to our delivery couriers to enable accurate and timely delivery of your orders.
iv) Any enquiries concerning privacy matters, please contact us at
PO BOX 7630
CLOISTERS SQUARE, PERTH WA 6850
PH : (08) 9486 9410
5. OUR ORGANISATION IS SARACEN ESTATES ABN 86 064 887 707
We reserve the right :
– to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
– that all orders are subject to availability of stock
– to take reasonable steps to verify that the order and credit details are bona fide.
All prices are in Australian Dollars and include the Australian GST. The prices within the online store do not include relevant overseas duties and other custom charges that you may incur.
The following cards can be used at Saracen Estates: Visa, Mastercard and American Express.
We accept payments over 128 SSL bit encryption.
7. CUSTOMER SERVICE POLICY
Should an item be out of stock or a delay in delivery times be expected we will inform you within five working days of receiving your order.
8. RETURNS & EXCHANGES
Returns within Australia –
To return an item(s), please include the packaging slip that you received with your parcel and indicate the reason for the return. Send the returned item(s) to the address which appears at the top of the packaging slip. Goods must be returned within 14 days of order date and in the condition in which they were purchased. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered).
Refunds will only be made where goods received are not those originally ordered or goods are deemed to be faulty. Goods must be returned within forteen days of order date and in the condition in which they were purchased. We will endeavour to replace the goods as originally ordered or in faultless condition; however if such an arrangement cannot be reached we will credit your original method of payment.
Refunds and exchanges are processed within five working days of receipt of returned goods. Please make sure your name, address, phone number and instructions are clearly indicated. Comments would be appreciated.
Privacy is important –
We recognize that privacy of personal information is important to in individuals. Personal information for our business purposes is to be minimal, private, correct, safe and largely in the control of the individual. Except where otherwise legally appropriate we will treat your personal information as private.
Your say on your privacy –
If you have a particular concern or query about your personal information held by us you should contact firstname.lastname@example.org or PO Box 7630 Cloisters Square, Perth WA 6850
Obtaining personal information –
Because of the nature of our business, it is necessary to obtain personal information from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business. If you have received any promotional material and do not wish to receive it, then upon letting us know, we will not send it to you.
Safekeeping and need-to-know handling –
As part of us keeping your personal information private we only allow access on a need to know basis.
10. Postage and Delivery
12 bottles or more are freight free within Australia
3 bottle and 6 bottle purchases are subject to freight charges as will be calculated with your order (dependent on postcode)
Orders outside Australia may enquire for quote on delivery costs.
11. Shipping Information
Please allow 5 – 10 working days delivery. We deliver by Australia Post Wine Delivery Service. Your signature is required upon delivery, therefore, we recommend a work address or PO Box if more convenient. If no one is available to sign for the parcel, 2 more attempts will be made to deliver the parcel before returning back to us. Sorry, no COD’s.